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Your privacy matters to us.

Privacy Policy

Last Updated - 20th July 2026

This Privacy Policy explains how Skilleva collects, uses, stores, and protects your personal information when you use our website, courses, and services. By accessing or using Skilleva, you agree to the practices described in this Privacy Policy.

1. Introduction

Skilleva is a digital learning platform that provides practical self-paced courses, educational resources, and expert consultation services.

We are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

2. Information We Collect

To deliver our services effectively, we may collect the following information.

a) Personal Information

When you register, purchase a course, book a consultation, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Country or region
  • Profile photo (if using social login)

b) Learning Information

To provide your learning experience, we may collect:

  • Course enrollments
  • Lesson progress
  • Quiz attempts and scores
  • Assignment submissions (where applicable)
  • Course completion records
  • Certificates issued

c) Consultation Information

If you book an expert consultation, we may collect:

  • Consultation topic
  • Booking details
  • Meeting notes (where appropriate)
  • Communication history
  • Consultation recordings (only with your consent)

d) Usage Information

When you use our website, we automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source
  • Login timestamps

e) Payment Information

Payments are securely processed through trusted third-party payment providers.

Depending on your location, we may use services such as:

  • Paystack
  • M-Pesa

We never store your complete card information or payment PINs.

f) Communication Information

When you contact us, we may keep records of:

  • Emails
  • Contact forms
  • WhatsApp messages
  • Support requests
  • Feedback

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Deliver purchased courses
  • Track learning progress
  • Issue certificates
  • Schedule consultations
  • Process payments
  • Provide customer support
  • Improve our platform
  • Send important service updates
  • Prevent fraud and abuse
  • Meet legal obligations

With your permission, we may also send educational content, newsletters, and promotional offers.

4. Sharing Your Information

We never sell your personal information.

We may share limited information with trusted providers who help us operate our services, including:

  • Payment processors
  • Email delivery providers
  • Analytics providers
  • Cloud hosting providers
  • Authentication providers

These providers are required to protect your information.

5. Cookies & Analytics

Skilleva uses cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Improve website performance
  • Understand how visitors use our platform
  • Measure marketing performance

You may disable cookies through your browser settings, although some features may not function correctly.

6. Advertising

We may use advertising technologies including:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Meta Conversions API

These services help us understand website performance and improve our marketing.

We do not provide advertisers with your personal identity.

 7. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure password hashing
  • Access controls
  • Regular software updates
  • Security monitoring
  • Secure cloud infrastructure

Although we work hard to protect your information, no online service can guarantee absolute security.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account
  • Download your personal data
  • Withdraw marketing consent
  • Ask how your information is used

To make a request, contact us using the details below.


9. Certificate Verification

To maintain the credibility of Skilleva certificates, certain information may be publicly verifiable, including:

  • Learner name
  • Course title
  • Completion date
  • Certificate number

This information is used solely to verify the authenticity of certificates.


10. Data Retention

We keep your information only for as long as necessary to:

  • Provide access to purchased courses
  • Maintain learning records
  • Verify certificates
  • Meet legal, tax, or regulatory obligations

Certificate verification records may be retained indefinitely unless legal requirements change.


11. Children’s Privacy

Skilleva is intended for users aged 16 years and above.

Users below this age should use the platform only with parental or guardian consent.

12. Third-Party Services

Our platform may contain links to third-party websites and services, including:

  • YouTube
  • Google
  • Paystack
  • Stripe
  • WhatsApp
  • Zoom

We are not responsible for the privacy practices of third-party services.


13. International Data Transfers

Your information may be stored or processed on servers located outside your country of residence.

By using Skilleva, you consent to these transfers where necessary to provide our services.


14. Changes to this Policy

We may update this Privacy Policy periodically.

When significant changes are made, we will update the “Last Updated” date and, where appropriate, notify users by email or through the platform.

Continued use of Skilleva after changes take effect constitutes acceptance of the revised Privacy Policy.


15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Skilleva Website: https://skilleva.com

Email: hello@skilleva.com